金牌代理
　　Cisco Certified Internetworking Engineers
　　 Sales Experts
　　
　　≥ 4 CCIEs
　　≥ 1 Sales Expert
　　
　　Cisco Certified Design Professionals
　　 Cisco Certified Network Professionals
　　
　　2 CCDPs
　　≥ 1 CCNP
　　
　　Phone Support
　　 Onsite Response
　　
　　24x7 Call tracking system
　　Escalation process
　　 24x7 4 hours with parts
　　
　　Demo/Lab
　　 Contract
　　 TAC Usage
　　
　　Demo Process,
　　 Direct support 51% of calls
　　
　　Lab required
　　 contract required
　　 escalated by CCIEs
　　
　　银牌代理
　　
　　Cisco Certified
　　Internetworking Engineer
　　 Cisco Certified Design Professional
　　
　　≥ 2 CCIEs
　　 ≥ 1 CCDP
　　
　　Cisco Certified Network Professional
　　 Cisco Certified Design Associate
　　
　　≥ 1 CCNP
　　 ≥ 1 CCDA
　　
　　Sales Experts
　　 Phone Support
　　 Onsite Response
　　
　　≥ 1 Sales Expert
　　 8x5
　　1 hour callback
　　Escalation process
　　 8x5
　　4 hours with parts
　　
　　Demo/Evaluation
　　 Contract
　　 Customer Satisfaction
　　
　　Process Only
　　 Direct support
　　contract required
　　 Participation in
　　Cisco survey
　　
　　高级代理
　　
　　Sales Expert Cisco Certified Network Associate
　　1 Sales Expert per country 1 CCNA per country
　　Cisco Certified Design Associate Support Capability
　　1 CCDA* per country 8X5 phone support Configuration service
　　Response Time Demo
　　8X5 24 hour response Capability
　　Additional Requirements
　　
　　Application Annual Revenue Commitment